1. Case operations will start on next available date on conformation of payment. 2. Operations on sundays are charged extra. 3. Case reports will be handed over once in a week. Written reports will be issued only in case of legal presentation at court 4. No call will be made from the company or the in-charge, to give the reports for security reasons. 5.The client is not supposed to visit the office without appointment. 6. Client under any circumstances should not interact with any of our Working staff for any reason, incase found the case will be with held immediately 7. EVIDENCE RELATED TO VIDEO, AUDIO, PHOTOGRAPHY OR DOCUMENTARY FORMAT WILL BE ISSUED ONLY INCASE IF THERE IS A PERFECT POSSIBILITY IN GATHERING THAT EVIDENCE. LIKE CLIMATIC CONDITIONS, NIGHT TIME OPERATIONS. 8. Payment received towards operation charges will not be refunded back irrespective of the case results. 9. We can withdraw or cancel the operation of case anytime without giving any reason mainly related to non payment and security issues 10. Extension on case operation need to be informed before 3 days and will be charged extra as applicable. 11. Reports on investigation we get are final irrespective of your expectations. 12. Reports are discussed only with the client and not with any one else. 13. Witness at the court or at any place where ever required, will be charged extra.